Improving public service delivery in Africa

In a recent interview with CNBC Africa, Ibrahim Mayaki, Chief Executive Officer of NEPAD, discussed the importance of public service delivery in triggering growth and development across Africa. Mayaki emphasized that efficient public service delivery is a key indicator of a state's institutional capacity and governance effectiveness. However, a significant challenge lies in the fact that public service delivery is primarily concentrated in urban areas, neglecting the over 70% of Africa's population residing in rural areas. Mayaki highlighted the need to shift focus towards improving public service delivery in rural areas to ensure equitable development across the continent. Mayaki underscored the significance of understanding the evolving dynamics between rural and urban areas, noting that the distinction between the two is becoming increasingly blurred. He emphasized the importance of devolution, decentralization, and strengthening local administration to drive development at the grassroots level. By allocating qualified human and financial resources to rural areas, essential services such as education, healthcare, agriculture, water, sanitation, and justice can be effectively delivered. Mayaki pointed out the necessity of institutional innovations to address the challenge of public service delivery in rural areas, citing examples like Rwanda's use of drones for seed and vaccine distribution. The interview shed light on the importance of not only prioritizing the quality of public service in urban centers but also investing in rural areas where the majority of Africa's population resides. Mayaki's insights underscored the urgent need for holistic approaches to public service delivery that bridge the urban-rural divide and empower local communities. By enhancing public service delivery in rural areas, African countries can unlock untapped potential, drive inclusive growth, and foster sustainable development across the continent.